SayPro – HEALTH PROMOTION OFFICER RESULTS DELAYS – SayPro

Date: 20 June 2025 – The Health and Welfare Sector Education and Training Authority (HWSETA) acknowledges the delays in releasing Health Promotion Officer (HPO) results to learners and Skills Development Providers (SDP’s).

The External Integrated Summative Assessment (EISA) coordination process has proven to be complex, requiring extensive capacity for the coordination of all the EISA’s aligned to the HWSETA delegated qualifications, with the Health Promotion Officer qualification EISA having the largest number of learners.

The EISA coordination is a function shared between the HWSETA and the QTCO. There are timelines set that requires the drafting and submission of files, documents and reports between the two entities. This sometimes leads to delays when submission and correction of errors to meet the Quality Council for Trades and Occupations (QTCO) standards, is affected.

The HPO EISA conducted in November 2024, results that were released by the QTCO on 09 June 2025 had inconsistencies in the mark allocation for some learners which necessitated comprehensive validation of all results to ensure credibility before resubmission to the QTCO. The validation process is finalized and resubmission to the QTCO will be made on 20 June 2025.

The HWSETA is implementing several corrective measures including prioritising intensive internal quality assurance of reports before QCTO submissions, engaging with the QCTO to review assessment systems and prevent future delays, and arranging a special EISA rewrite for the Health Promotion Officer learners who are found not yet competent. The date for the special EISA will be communicated to affected providers by the 30 June 2025.

The HWSETA will directly engage with learners to explain the delays where required, while SDPs can request confirmation letters from the HWSETA to verify delays for affected learners when they are applying for jobs. The HWSETA provide employers confirmations letters regarding result delay when necessary.

The HWSETA remains committed to resolving these issues swiftly and implementing measures to prevent similar delays in future assessment cycles.

For media enquiries, contact: Rulleska Singh, 011 609 7015, rulleskas@hwseta.org.za

For queries on results, contact: Hlamalani Ngcobo, hlamalanin@hwseta.org.za